MicrosoftDocs/azure-docs/articles/communication-services

Update sample app description formatting (#320818) Removed unnecessary link formatting in the sample app description.

2026_09 - Fix monthly broken links (#320711) * Update tutorial on VOIP push notifications Removed links to specific code classes in the tutorial and streamlined the text for clarity. * Update articles/communication-services/tutorials/add-voip-push-notifications-event-grid.md Co-authored-by: learn-build-service-prod-03[bot] <274428581+learn-build-service-prod-03[bot]@users.noreply.github.com> --------- Co-authored-by: learn-build-service-prod-03[bot] <274428581+learn-build-service-prod-03[bot]@users.noreply.github.com>

2026_09 - Fix monthly broken links (#320812) * Update openai-chat-bot-integration.md * Update articles/communication-services/quickstarts/chat/openai-chat-bot-integration.md Co-authored-by: learn-build-service-prod-02[bot] <274428175+learn-build-service-prod-02[bot]@users.noreply.github.com> --------- Co-authored-by: learn-build-service-prod-02[bot] <274428175+learn-build-service-prod-02[bot]@users.noreply.github.com>

Remove confidential banner from ACS Chat migration guide

Fix ACS Resource Explorer URL (#320912)

Add TPE article: Lowest latency best practices (#319802) * Add TPE lowest latency best practices article * Add Lowest Latency Best Practices to TPE TOC * Address Learn Authoring Assistant and PoliCheck feedback * Resolve PoliCheck sev-2: remove 'country' token from media relay override section * Remove preferred data location guidance; add recording residency warning * Apply active voice suggestion in measurement section * Remove redundant resource account provisioning section and out-of-scope Wi-Fi section

Restore ACS retirement guide table of contents (#320847) * Restore ACS retirement guide table of contents * Fix retirement guide contents heading

Add ACS callouts (#320485) * Add ACS retirement callouts * Add retirement callouts to remaining ACS docs * Fix ACS callout validation warnings

Revise telephony concept for Teams Phone connectivity (#317409) * Revise telephony concept for Teams Phone connectivity Updated author, date, and topic metadata. Revised telephony overview to focus on Teams Phone connectivity options and removed legacy references. * Enhance migration guide for ACS to Teams phone numbers Added detailed step-by-step migration process for moving phone numbers from Azure Communication Services to Microsoft Teams, including prerequisites, required roles, and post-migration checks. * Fix typo in telephony concept next steps section Corrected a typo in the migration link text. * Add migration section for Teams Phone numbers * Create migration guide for Teams Direct Routing Added metadata for migration guide to Teams Direct Routing. * Add ACS Direct Routing to Teams Phone Direct Routing and Operator Connect migration guide * Improve clarity, structure, and Acrolinx quality of ACS-to-Teams-Phone Calling Plans migration guide * Fix broken image and overview links in telephony-concept (point to interop/tpe) * Update Call Automation docs for ACS telephony retirement / Teams Phone connectivity (call-automation-teams-interop.md) * Update Call Automation docs for ACS telephony retirement / Teams Phone connectivity (troubleshooting-codes.md) * Update Call Automation docs for ACS telephony retirement / Teams Phone connectivity (call-automation.md) * Update Call Automation docs for ACS telephony retirement / Teams Phone connectivity (incoming-call-notification.md) * Update Call Automation docs for ACS telephony retirement / Teams Phone connectivity (actions-for-call-control.md) * Add ACS telephony retirement note (audio-streaming-concept.md) * Add ACS telephony retirement note (call-recording.md) * Revert troubleshooting-codes SourceCallerId wording to original * Fix ms.topic: conceptual -> concept-article (telephony-concept.md) * Fix ms.topic: conceptual -> concept-article (migrate-to-teams-direct-routing.md) * Fix ms.topic: conceptual -> concept-article (migrate-to-teams-phone.md) * Fix broken telephony-concept bookmarks to #teams-phone-connectivity * Fix retirement announcement link in audio streaming concept Updated the retirement announcement link for Azure Communication Services to include the public URL. * Add link to Azure Communication Services retirement announcement Updated the retirement announcement section with a link to the official retirement announcement for Azure Communication Services. * Fix retirement announcement link in call automation docs Updated retirement announcement link for Azure Communication Services. * Add link to Azure Communication Services retirement announcement Updated the retirement announcement section to include a link for more information. * Fix link for legacy telephony options retirement Updated the link for the retirement of legacy telephony options to a valid URL. * Add link to Azure Communication Services retirement announcement Updated the call recording documentation to include a link to the retirement announcement. * Update articles/communication-services/concepts/call-automation/call-automation.md Co-authored-by: learn-build-service-prod-05[bot] <274429479+learn-build-service-prod-05[bot]@users.noreply.github.com> * Update articles/communication-services/concepts/telephony/migrate-to-teams-phone.md Co-authored-by: learn-build-service-prod-05[bot] <274429479+learn-build-service-prod-05[bot]@users.noreply.github.com> * Update articles/communication-services/how-tos/call-automation/actions-for-call-control.md Co-authored-by: learn-build-service-prod-05[bot] <274429479+learn-build-service-prod-05[bot]@users.noreply.github.com> * Update articles/communication-services/concepts/telephony/migrate-to-teams-phone.md Co-authored-by: learn-build-service-prod-05[bot] <274429479+learn-build-service-prod-05[bot]@users.noreply.github.com> * Update articles/communication-services/concepts/telephony/migrate-to-teams-phone.md Co-authored-by: learn-build-service-prod-05[bot] <274429479+learn-build-service-prod-05[bot]@users.noreply.github.com> * Update articles/communication-services/concepts/call-automation/call-automation-teams-interop.md Co-authored-by: learn-build-service-prod-05[bot] <274429479+learn-build-service-prod-05[bot]@users.noreply.github.com> * Accept Acrolinx suggestions and fix geopolitical PoliCheck term - Apply authoring-assistant style suggestions across telephony-concept, migrate-to-teams-phone, migrate-to-teams-direct-routing, and incoming-call-notification. - Fix severity-2 geopolitical PoliCheck issue: 'Telephone number country' -> 'Telephone number country/region' (migrate-to-teams-phone.md). - Convert bare acs-retirement URL to descriptive markdown link. * Fix insecure-link warnings: http->https for aka.ms/acs-retirement * Update articles/communication-services/concepts/telephony/telephony-concept.md Co-authored-by: learn-build-service-prod-03[bot] <274428581+learn-build-service-prod-03[bot]@users.noreply.github.com> * Fix bookmark-not-found: repoint PSTN link to #telephony-overview * Add TOC entry for Direct Routing migration article --------- Co-authored-by: learn-build-service-prod-05[bot] <274429479+learn-build-service-prod-05[bot]@users.noreply.github.com> Co-authored-by: learn-build-service-prod-03[bot] <274428581+learn-build-service-prod-03[bot]@users.noreply.github.com>

Merge pull request #320656 from Hectoruu/US-629654-broken-links-dat-34 2026_09 - Fix monthly broken links

update ACS retirement and breaking changes doc (#319583) * Add ACS retirement guide v2 staging copy Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> * Clarify ACS retirement and breaking changes guidance * Add table of contents to ACS retirement guide * Remove TOC placeholder from ACS retirement guide Removed table of contents placeholder from the guide. * Enhance ACS retirement guide with FAQs and updates Added FAQs regarding ACS retirement, breaking changes, and support during the transition period. Updated existing questions for clarity and added new questions related to pricing, licensing, and communication. * Changing formatting * Refactor section headers for ACS retirement guide Updated section headers for clarity and consistency throughout the document regarding the retirement of Azure Communication Services (ACS) and its supported services. * Refactor headings for ACS retirement guide Updated headings for clarity and consistency in the ACS retirement and breaking changes guide. * Revise support information in ACS retirement guide Updated section headers and clarified support details during the transition and retirement phase. * language corrections replaced deprecation with retirement removed v2 in title * Update articles/communication-services/acs-retirement-and-breaking-changes-guide.md Co-authored-by: learn-build-service-prod-09[bot] <274431102+learn-build-service-prod-09[bot]@users.noreply.github.com> * Update articles/communication-services/acs-retirement-and-breaking-changes-guide.md Co-authored-by: learn-build-service-prod-09[bot] <274431102+learn-build-service-prod-09[bot]@users.noreply.github.com> * Update articles/communication-services/acs-retirement-and-breaking-changes-guide.md Co-authored-by: learn-build-service-prod-09[bot] <274431102+learn-build-service-prod-09[bot]@users.noreply.github.com> * Update articles/communication-services/acs-retirement-and-breaking-changes-guide.md Co-authored-by: learn-build-service-prod-09[bot] <274431102+learn-build-service-prod-09[bot]@users.noreply.github.com> * Update articles/communication-services/acs-retirement-and-breaking-changes-guide.md Co-authored-by: learn-build-service-prod-09[bot] <274431102+learn-build-service-prod-09[bot]@users.noreply.github.com> * Update articles/communication-services/acs-retirement-and-breaking-changes-guide.md Co-authored-by: learn-build-service-prod-09[bot] <274431102+learn-build-service-prod-09[bot]@users.noreply.github.com> * Update articles/communication-services/acs-retirement-and-breaking-changes-guide.md Co-authored-by: learn-build-service-prod-09[bot] <274431102+learn-build-service-prod-09[bot]@users.noreply.github.com> * Update articles/communication-services/acs-retirement-and-breaking-changes-guide.md Co-authored-by: learn-build-service-prod-09[bot] <274431102+learn-build-service-prod-09[bot]@users.noreply.github.com> * remove CTE Removed CTE from list of Teams-aligned services * update general faq removed bullets * update general faq removed bullets * Update acs-retirement-and-breaking-changes-guide.md update retirement doc * applying bold format to questions * changes to question formatting * update to migration table * Update ACS FAQ question formatting * Fix ACS FAQ heading hierarchy * Add ACS migration guide callouts * Add first-party migration banners * Use supported tip migration banners * Add retirement support tracking links * Remove ACS Customer Success email * Update retirement guide table of contents * Add separators before retirement guide sections * Add ACS resource retirement warnings * Update ACS retirement migration guidance * Clarify ACS Email retirement guidance * Update ACS retirement service comparisons * Add calling comparison to number management * Clarify ACS retirement guidance * Hide ACS retirement warning banners * Add ACS signup cutoff notice * Update Microsoft Marketplace terminology * Clarify Copilot support guidance * Remove Dynamics 365 supported scenario * Fix PoliCheck terminology in ACS retirement guide * Update articles/communication-services/acs-retirement-and-breaking-changes-guide.md Co-authored-by: learn-build-service-prod-02[bot] <274428175+learn-build-service-prod-02[bot]@users.noreply.github.com> * docs: add ACS Chat to Microsoft Graph migration guide Build on MicrosoftDocs/azure-docs-pr#319583. Add the migration guide beside the retirement guide, link it from the ACS Chat guidance, and align the retirement timeline and support references. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> * Add ACS retirement navigation and update * Update ACS retirement guidance * Clarify ACS Call Automation and media migration guidance Co-authored-by: Copilot App <223556219+Copilot@users.noreply.github.com> * Clarify ACS retirement migration guidance * Refine ACS retirement guidance and links * Apply suggestion from @learn-build-service-prod-10[bot] Co-authored-by: learn-build-service-prod-10[bot] <274431553+learn-build-service-prod-10[bot]@users.noreply.github.com> * Apply suggestion from @learn-build-service-prod-02[bot] Co-authored-by: learn-build-service-prod-02[bot] <274428175+learn-build-service-prod-02[bot]@users.noreply.github.com> * Fix ACS retirement documentation validation and authoring Correct publishing metadata and links, and address current authoring findings while preserving retirement commitments and code examples. Co-authored-by: Copilot App <223556219+Copilot@users.noreply.github.com> * Apply Authoring Assistant suggestions * Address PR review feedback --------- Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> Co-authored-by: David Bristol <randomnumber@hotmail.com> Co-authored-by: David Bristol <dbristol@microsoft.com> Co-authored-by: learn-build-service-prod-09[bot] <274431102+learn-build-service-prod-09[bot]@users.noreply.github.com> Co-authored-by: learn-build-service-prod-02[bot] <274428175+learn-build-service-prod-02[bot]@users.noreply.github.com> Co-authored-by: anujb-msft <72949357+anujb-msft@users.noreply.github.com> Co-authored-by: anuj <anujbh@microsoft.com> Co-authored-by: learn-build-service-prod-10[bot] <274431553+learn-build-service-prod-10[bot]@users.noreply.github.com>

Remove reference to adaptive card sample payloads Removed the line about getting sample payloads for adaptive cards.

Resolve build warnings (#320555) * Fix build warnings * Fix build warnings 2 * Fix build warnings 3

docs: document Job Router decline and deregistration limitation Co-authored-by: Copilot App <223556219+Copilot@users.noreply.github.com>

Revise Teams Phone Extensibility outbound call documentation (#320027) * Revise Teams Phone Extensibility outbound call documentation Updated the article to reflect changes in Teams Phone Extensibility features and licensing requirements, including new prerequisites and optimizations for proactive outbound calls. * Update articles/communication-services/quickstarts/tpe/teams-phone-extensibility-server-outbound-call.md Co-authored-by: learn-build-service-prod-10[bot] <274431553+learn-build-service-prod-10[bot]@users.noreply.github.com> * Fix source-relative links in TPE outbound article Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> Copilot-Session: 1a0433d3-c31c-44ac-a814-60f9de40bc25 --------- Co-authored-by: learn-build-service-prod-10[bot] <274431553+learn-build-service-prod-10[bot]@users.noreply.github.com> Copilot-Session: 1a0433d3-c31c-44ac-a814-60f9de40bc25

Apply suggestion from @learn-build-service-prod-02[bot] Co-authored-by: learn-build-service-prod-02[bot] <274428175+learn-build-service-prod-02[bot]@users.noreply.github.com>

Apply suggestion from @learn-build-service-prod-02[bot] Co-authored-by: learn-build-service-prod-02[bot] <274428175+learn-build-service-prod-02[bot]@users.noreply.github.com>

Apply suggestion from @learn-build-service-prod-02[bot] Co-authored-by: learn-build-service-prod-02[bot] <274428175+learn-build-service-prod-02[bot]@users.noreply.github.com>

Document Job Router worker-matching limitation and recovery guidance Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> Copilot-Session: afbdc73f-305a-4c57-9f24-34c086bb6709

Clarify Finland Sender ID LOA requirement